Overview

In this guide, we will show how to transfer a domain to us or how to transfer a domain to a new registrar. This can be done from within your client area. If you don’t know how to access your client area, you can find out here.

Before you start

There are a few things that you need to check before transferring a domain to a new registrar. You also may want to check this short explanation on the transfer process.

Contact Information

The contact information should always be kept up to date, as per ICANN requirements. If you want to check your contact information, you can follow this guide.

While most of the records can be updated after the transfer, it is important that the email address is set to a mailbox you have access to. If you cannot verify the transfer request that is sent to the email on the registration, the transfer will fail.

Important: If you update your contact information, there will be a 60-day hold put on your domain that will make it ineligible for transfer. This hold is ICANN policy and is not something that we cannot wave.

Domain Lock

You will need to ensure that your domain is unlocked before you can transfer the domain. You can unlock your domains from the Managing Domain page in your client area. You should not need to disable domain privacy on the domain, but if the transfer fails, you may want to disable it and try again.

Domain Status

You will need to make sure that the domain is not expired or on any holds. You will want to check with your registrar to make sure the domain is available for transfer.

Transfer a domain into your account

In order to transfer a domain to us, you will first need the Transfer Authorization Code or EPP code from your current registrar. You will also need to make sure that your domain is unlocked and eligible for transfer. You may need to contact your current registrar to ensure to domain is ready to be transferred.

Once you are logged into your client area:

  1. Click on the Domains section on your Home Page
  2. In the Actions Menu, click on Transfer in a Domain
  3. Once the Transfer Domain page loads, fill in the required fields
    • Domain Name
    • Authorization Code
  4. You will then need to enter the captcha code and then click Add to Cart
  5. You will then click on Checkout. This will take you to your order summery
  6. This transfer fee is for a year renewal of the domain. Once the order is processed, the domain transfer will start

You will now want to keep an eye on your emails, as your current registrar will send you an email asking you to verify the transfer request. Once the request is verified, the domain transfer will start and the domain status should change to pendingTransfer. Once in this status, the transfer should complete within 5-7 business days.

Transfer a domain from your account

In order to transfer a domain to another registrar, you will need to do a few things first

  1. Click on the Domains section on your Home Page
  2. Find the domain you wish to transfer and click on the wrench
  3. Once you are in the Managing Domain screen, you should see the Manage menu to the left
  4. First you will want to select Contact Information and ensure that your email address is set to an active mailbox. Important:If the email is not active, this will need to be updated before the domain is available for transfer. However, if you update it now, the domain will be locked from transfer for 60 days. Unfortunately, this is ICANN policy and not something we can wave.
  5. Next, you want to select Registrar Lock and ensure that it is Unlocked
  6. Finally, you want to select Get EPP Code. This is the code that your new registrar will need to start the transfer process. This will either be displayed on your screen for you to copy or emailed to the email on the domain contacts (not necessarily your account email address).
  7. Once your new registrar starts the transfer process, you will receive an email asking for you to verify the transfer. Once the request is verified, the domain transfer will start and the domain status should change to pendingTransfer. Once in this status, the transfer should complete within 5-7 business days.

 

If you have any further questions, please be sure to reach out to our support staff by putting in a ticket.