Your iPhone, iPad, or iPod Touch comes with built-in email software from Apple.

This walkthrough will show you how to configure your email software to work with your Plesk email address.

Materials

You need to set up your email address in Plesk first. You can see the Plesk Email article for assistance

Make a note of your email address and your email password so you can reference them when you go through the instructions.

Instructions

  1. Open the Settings app.
  2. Tap Mail, Contacts, Calendars.
  3. From the Accounts menu, tap Add Account...
  4. Tap Other.
  5. Tap Add Mail Account.
  6. Fill in the requested information:
    • Name: The name you want to display with this email address.
    • Address: Your new email address.
    • Password: The password you created for this email address.
    • Description: This description is for your use when you view the account.
  7. Tap Next.
  8. You will now see your main account settings screen.
  9. Choose IMAP (keep messages synced to the server) or POP (download messages locally).
  10. In the Incoming Mail Serversection, fill in the following settings:
    • Host Name: mail.EXAMPLE.COM (replace EXAMPLE.COM with your domain)
    • User Name: username@example.com (your full email address)
    • Password: The password you created for this email address.
  11. In the Outgoing Mail Serversection, fill in the following settings:
    • Host Name: mail.EXAMPLE.COM (replace EXAMPLE.COM with your domain)
    • User Name: username@example.com (your full email address)
    • Password: The password you created for this email address.
  12. Tap Save.
  13. You may now see a popup that says Secure Connection Failed. Tap Continue. Or, it may say Cannot Connect Using SSL: Do you want to try setting up the account without SSL? Choose Yes.
  14. Congratulations! You've just created your email account. Try sending yourself a test message to make sure it's working.

Please continue to the advanced settings sections so you can make sure that all of your advanced settings are correct.

Advanced Outgoing SMTP and Incoming Settings

If you have trouble sending email, or you are plagued with popups saying Unable to Verify Certificate, you may need to adjust your outgoing email settings.

  1. Open your Settings application.
  2. Choose Mail, Contacts, Calendars.
  3. From the Accounts menu, tap your email address.
  4. Scroll down to the bottom and tap Advanced.
  5. Scroll down to the Settings section. (You can set the previous settings based on personal preference).
  6. Incoming Uses SSL: If you select this option, your incoming email will be encrypted, which will help (but not guarantee) your email security. However, if you did not purchase an SSL certificate for your domain mail.EXAMPLE.COM, you will get an error when you try to use the encryption. To solve this, you can slide it OFF.
  7. Outgoing Uses SSL: If you select this option, your outgoing email will be encrypted, which will help (but not guarantee) your email security. However, if you did not purchase an SSL certificate for your domain mail.EXAMPLE.COM, you will get an error when you try to use the encryption. To solve this, you can slide it OFF.
  8. Authentication must be set to Password. Tap Password to make sure that the correct password is entered. If not, retype your email password there.
  9. IMAP Path Prefix: Leave this set to default.
  10. Return to the main screen.

You're all set! All of your advanced settings should now be accurate.

Use ISP Outgoing Mail Server

If all of your settings are correct and you are still unable to send email with your iPhone, your Internet Service Provider may be blocking outgoing traffic on the standard SMTP (mail-sending) port. ISPs do this in an effort to cut down on spam.

In this case, you should contact your ISP for instructions on how to use their outgoing mail server instead. The email will still be coming from your own email address. It will just route through their servers instead of our servers.

Troubleshooting

Cannot send email

This may be due to your Internet Service Provider blocking the standard outgoing email port. See the Use ISP Outgoing Mail Server section above for help.