This article will help you track down missing emails.

 Specific Email(s) Not Received

If you are expecting an email, and it never arrives, it's possible that the message was incorrectly flagged as spam. Check the spam folder both in your local email client and on the server in webmail. See the Webmail section in the main troubleshooting article for instructions on how to access webmail for your server.

Also, make sure you don't have your spam filter set to delete spam messages! If spam messages are automatically deleted, you won't be able to retrieve good emails that get flagged as spam.

If you don't find the message in your spam folder, ask the sender to check for any bouncebacks they may have received when attempting to send the message.

 Folders Missing

If certain folders are available in one of your email clients, but are missing from another one, there are three possibilities.

  1. The email client with the missing folders may be set up as a POP account. POP accounts only download messages from the inbox and do not subscribe to any other folders.
  2. You may have created the folders as "local" folders rather than "IMAP" folders. Local folders will only be available on that computer, while IMAP folders can be subscribed to from any other IMAP program. Check your email client instructions to learn how to make IMAP folders. You can drag and drop messages from the local folders to the IMAP folders once you create them.
  3. You may not be subscribed to all of your IMAP folders. Again, check the help documentation for your specific email client to learn how to subscribe to IMAP folders.

 Old Inbox Messages Missing 

Did you recently check your email from a computer or device that you don't normally use to get email? In that case, it's possible that you checked your email with a POP email client, which has now downloaded all the messages off the server and to that specific device.

If you want to re-upload the messages, follow these steps:

  1. Make another account on that device with the IMAP configuration.
  2. Drag-and-drop messages from the POP account to the IMAP account. This will cause them to sync with the server again.
  3. Disable the POP account, or see if you can enable a setting in the POP account to leave a copy of each message on the server.

Third-Party Mail Hosting 

If you use a third-party service for mail, such as Google Apps, you should disable local email for your domain. See the Correct DNS Settings section in this article for instructions on how to check your MX record. In this case, you would be looking for settings that do NOT match the default Jumpline settings. (If you're not sure what this means, you probably aren't using a third-party mail server.) See Enable and Disable Mail for instructions on how to disable local email.

 Delayed Email Delivery

If messages seem to "drop off the map" when sending to certain large email providers, like Yahoo! and Hotmail, your emails may be getting "graylisted." What this means is that the receiving server finds something it doesn't quite like about the emails, but it doesn't generate a bounceback either. It waits a few days and then delivers the message.

You can attempt to contact the email provider for information on why your emails are being delayed, or you can wait a few days for them to be delivered.